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We reserve the right to cancel and fully refund the customer in any case of a typographical error or honest mistake that is clearly obvious that occurred on the TBC website (travelingbroscigars.com). It is our policy, within reasonable action, to accommodate any customer that was offended in such case in an amicable solution, but sometimes we simply can’t ship in this situation.
Samplers and free items – While TBC make every attempt to fill every order according to specified items, we sometimes have an “out of stock” situation. TBC reserves the right to substitute items with equal or better value items.
Samplers – In samplers that include cigars from different brands TBC reserves the right to substitute any cigar with equal or higher value. We substitute the same cigar of a different size, but occasionally a different cigar will be included.
Orders marked ‘Delivered’ – Once an order is marked delivered by our shipping partner, it is considered completed. If there is an issue with a delivered order (i.e. lost or stolen) the customer will need to, within 72 hours of delivery, file a police report, get an officer name, get contact information for the police station, and retrieve the police file number. These items must be submitted to our customer service team to assist in investigating and determining whether the reshipment of the order is warranted.