LIGHTERS

Due to federal regulations lighters cannot be shipped by air. All orders containing lighters will be shipped by Ground only.

All lighters are filled and tested by the TBC staff before being shipped. They are then fully purged of flammable gases to meet federal regulations.

Lighters purchased on the TBC  e-commerce website come with a 30 day replacement policy. After 30 days, warranty issues must be completed with the lighter manufacturer.

Domestic & International Shipping notice: 

Due to high order volume, shippers are experiencing minor delays with some orders. 

Domestic Shipments

Free domestic shipping is available on orders over $79.99, that is shipping inside the USA. The option for “Free Shipping” must be selected at check out for shipping to be free.

Orders are processed each business day between at 8:00 AM  (Eastern time). Orders received and age validated and confirmed before 8:00 am (Eastern time) on business days will be shipped on the same day.

Shipping times are approximations only, which begin when a package is accepted by our shipper and leaves our facility. Shipping times do not include order processing time. This can add up to 1 day. 

If an order appears to be lost or stolen, we recommend contacting your local post office with a tracking number as your first point of contact. If further assistance is needed please contact Traveling Bros Cigars. TBC accepts no responsibilities for items lost in transit, however we will do our best to help locate your package. See disclaimers for more information.

When you check out, you will be offered shipping options based on the weight of the items in your cart. If you are placing an order for Domestic Shipping and you are spending over $79.99, you will be offered free shipping. However, you will need to select free shipping as your shipping option before you checkout. 

International Shipments

**For Australia, New Zealand, Canada, and United Kingdom Customers

Traveling Bros Cigars do not currently ship internationally.

If you are interested ordering from Traveling Bros Cigars and live in Australia, New Zealand, Canada, or The United Kingdom please register your interest with us by clicking on this link. We will inform you when our policy is changed to include your country.

Free shipping offers do not include any orders being shipped to addresses outside of the United States. 

To provide the most reliable service possible, orders shipped to these countries will be declared as cigars (providing relevant details about weight and cost). 

All packages are correctly declared with the contents of the order. Duties assessed at the border are the responsibility of the customer. 

VERY IMPORTANT: Customs in each country will most likely assess Duties and Fees based on the county’s laws. These fees are in addition to the cost of purchase and shipping. If the duties and fees are rejected by the customer, the order will be shipped back to Traveling Bros Cigars. 

Even if there are no tobacco restrictions in your country, it is possible that customs will still refuse the shipment. In the event that a shipment is refused, it will be returned to TBC. After the order is received by TBC, the customer may be given the option to pay to reship the order or receive a refund. Refunds will be processed minus a 25% restocking fee on the order total + any additional shipping fees that may occur through the return shipping process. 

All orders are ship via USPS (United States Postal Service); delivery times may vary due to Customs inspections.

International orders are considered delivered when they reach the country’s border.

Once an international order reaches the border of the delivery country, it is considered delivered, and it is the responsibility of the customer to work with their local customs officials to clear any conditions required to achieve delivery at the final destination. 

Disclaimers

We reserve the right to cancel and fully refund the customer in any case of a typographical error or honest mistake that is clearly obvious that occurred on the TBC website (travelingbroscigars.com). It is our policy, within reasonable action, to accommodate any customer that was offended in such case in an amicable solution, but sometimes we simply can’t ship in this situation.

Samplers and free items – While TBC make every attempt to fill every order according to specified items, we sometimes have an “out of stock” situation. TBC reserves the right to substitute items with equal or better value items.

Samplers – In samplers that include cigars from different brands TBC reserves the right to substitute any cigar with equal or higher value. We substitute the same cigar of a different size, but occasionally a different cigar will be included.

Orders marked ‘Delivered’ – Once an order is marked delivered by our shipping partner, it is considered completed. If there is an issue with a delivered order (i.e. lost or stolen) the customer will need to, within 72 hours of delivery, file a police report, get an officer name, get contact information for the police station, and retrieve the police file number. These items must be submitted to our customer service team to assist in investigating and determining whether the reshipment of the order is warranted.

 

RETURN/REPLACEMENT POLICY

Should you decide to cancel your order before it ships, we will assess a 15% restocking fee when refunding your order and 85% off your charges will be refunded.

All merchandise shipped from the TBC warehouse leaves in perfect condition, having been checked by our trained staff. If, however, your order is not in excellent condition when you receive it, we do want to make it right. We will ship replacements and allow the return of items based on the below conditions.

Inspect the items in your order, and notify us within 72 hours if anything appears to be wrong with your order. We cannot guarantee the quality of products more than 72 hours after they are received. ‘Notify us within 72 hours’ includes any form of recorded contact (i.e. a voicemail on our customer service phone line, or an email to our customer service email address), in the event that you can’t get a hold of someone right away you Can contact us through our ‘Contact us’ page with the subject line, ‘return request’ please include photos of the damaged item.

In response, you will obtain a Return Authorization Number from us.

Return shipping will be paid by the customer.

For Domestic orders, a 25% restocking fee will be maintained, and 75% of the order total will be refunded.

For International orders, a 30% restocking fee will be maintained, and 70% of the total order will be refunded.

Once the returned order has been received, your refund will be processed. This can take 3-5 business days depending on your bank.

We are not responsible for merchandise returned without an Authorization Number. Any package returned without an Authorization Number will not be refused but will not be refunded. All authorized returns must be received within ten (10) business days after authorization issuance.

Credit for any returned item which is a part of a “combination sale” shall not exceed the purchase price of the lesser value item. Minor imperfections in some accessory products do not constitute a cause for return.

When the original order included a free item, a return can not be made without returning the free item as well. If the free item was not returned, its regular price shall be deducted from the credit. When the original order included free shipping, the cost of ground shipping will be deducted from the credit for any returned item.

Customers who return a complete order for refund will be charged according to the shipping method selected for that shipment even if TBC covered the cost of shipping that order. For example, a customer who refused (or returned for some other reason the entire package) an overnight order, will not receive full refund. The amount of overnight shipping that order will be deducted from the refund, and the refunded amount will include only the balance.

We do not accept items returned outside their original box and packaging and we will not accept cut or partially smoked cigars. All returned items must still be in condition to be sent back to the manufacturer. We reserve the right to refuse or prorate credit for any returned item received in inadequate condition.